We want to be as flexible as we possibly can in regards to changing your dates or cancelling your booking with us. We offer 100% free cancellation for extenuating circumstances and we always offer a free date change if you let us know at least three weeks prior to check in.
Please see detailed explanations below:
1. Extenuating cancellation policy
We offer 100% FREE cancellation and full refund up until check-in if:
- You are tested positive for Covid-19 and
are under quarantine which has not ended prior to your flight departure or check-in time at our retreat - You test positive on the PCR test prior to embarking on the trip and are not allowed to board the plane or enter Sri Lanka without quarantine
- We are prevented to run the retreat for any reason such as; government restrictions, curfew, etc (please note that we may be able to operate even though there is a curfew)
- Your country that you are departing from have issued a level 4 travel advisory advising against travelling to Sri Lanka
are under quarantine which has not ended prior to your flight departure or check-in time at our retreat2. Free date change
2. Free date change- For any other reason that you may want to postpone the trip, we will accept a free date change to any other date within 12 months from the original booked date
- Free date change must be requested by email no later than three weeks prior to check-in
- If the rate for the requested new date is different than that of the original booking we will charge you the difference
3. Flexible payment options
If you require a flexible payment plan don’t hesitate to email us and we will look into a plan that could work for both parties.
We always recommend that you:
- Get comprehensive travel insurance with cancellation and Covid protection (you’re anyway required to have travel insurance with a health protection plan to participate at the retreat)
- Purchase flight tickets with flexible booking terms
- Check if your credit card may give you additional cancellation policies
- In the arrival requirements, you must get Sri Lanka Covid insurance for only 12 USD, it’s actually a quite good policy with a minimum of up to 50,000 USD for hospital bills, PCR tests, flight changes, Covid quarantine hotel costs, etc.
No shows without cancellation or date change requested are charged in full. For other reasons standard booking terms apply.
